Services

Dial-a-Journey - Door to Door Service

Our door to door service is designed for people who have difficulty using conventional bus services.

Our buses are pre-booked by calling our booking office, and will call at your door to collect you and take you to your destination.  You will be given assistance from your door to the bus and from the bus to your destination at the other end.

Our service is a bus service that takes you where you want it at a lower cost than a taxi.

To join Dial-a-Journey, please complete an application form and return it to us.  For more information on how to use the service, please look at our Eligibility and Membership Page.

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Self-Drive Hire

The company operates a self–drive service for bona-fide voluntary organisations, and registered members of the Dial-a-Journey service. 

Dial-a-Journey cannot make vehicles available to the general public for self-drive hire – all users must have either temporary or full Dial-a-Journey Membership.

Self-drive hire for voluntary groups
Many groups use our vehicles to take their members a variety of places.  We offer vehicles from MPV’s up to 16 seat minibuses for their use at affordable prices.  Drivers of minibuses must be holders of a current Midas certificate, or obtain one before being allowed to hire vehicles.

Self-drive for Members
We have a number of smaller vehicles ideally suited for members of the service to hire that can be driven by a family member or carer.  This offers members the ability to have their own personal travel for day’s out or short holiday’s without the need to worry about planning their activities around transport arrangements.  This is proving to be a popular choice with vehicles regularly being used at evenings and weekends.
For further details on this service, please call 01786 465355

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Training Activities

Dial-a-Journey currently carries out a number of transport related training activities to compliment it’s work.

Minibus Driver Awareness Scheme - (MiDAS)

In 1996, Dial-a-Journey enrolled on the Community Transport Association's (CTA) Minibus Driver Awareness Scheme (MiDAS). It recognised the need for a nationally accepted training and assessment scheme for all types of minibus driver.   
Since 1997, Dial-a-Journey has delivered this training for many organisations, and currently trains around 200 drivers a year. 

Minibus Evacuation Techniques
More recently, Dial-a-Journey has chosen to provide Minibus Evacuation Training, as it is crucially important to get this right in the event of an unforeseen incident. This training involves a classroom session to inform candidates of the elements of fire, possible causes of accidents, and how to evacuate a minibus in the event of an accident/incident.  This is followed by practical exercises in a minibus that simulate the environment drivers and passengers may find themselves in, and how to deal with them.

Passenger Assistant Training (P.A.T.S.)
Similarly, our Trainers have deliver the CTA accredited P.A.T.S. course, that covers topics relating to the care of passengers whilst in the care of passenger assistants (escorts). 
We deliver this training to local authorities who employ passenger assistants, and our own staff.

PCV Training
Following changes in legislation in 1997, divers who obtained their car driving licence do not automatically have a minibus driving entitlement on their licence. 

In addition, there is currently a shortage of professional bus drivers.  To meet these needs, Dial-a-Journey currently has 2 driving instructors who deliver training to candidates who wish to obtain their PCV licence.  This can either be done in our larger coach that meets current test standards, or alternatively in our 16 seat minibus that also meets current test standards.

Because the cost of training is not significantly different between the larger and smaller vehicles, and the procedure for getting to test stage is identical, candidates are encouraged to undertake training in the larger vehicle, as they will not be restricted to driving smaller buses, and their career prospects will be enhanced.

Driver CPC Training
Dial-a-Journey is currently in the process of setting up as an accredited training centre to deliver the forthcoming Driver CPC to professional bus and coach drivers.

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Central Shopmobility

• Shopmobility has 2 fixed bases, one in Falkirk at the Callender Square Car Park and one located in Stirling Bus Station
• Clackmannanshire is served by equipment based at Sterling Mills in Tillicoultry and by phoning the Dial-a-Journey Office to gain access to equipment in Alloa Town Centre.

Membership is available to anyone who has a temporary or permanent physical impairment that presents difficulties in getting around shops etc. Downloadable Membership Form - Click Here !

When you join Shopmobility, our staff will explain the range of equipment available to you and the rules of the scheme. 

We have manual wheelchairs for loan and powered scooters that make getting around the shops very easy.  If you have a longer term mobility difficulty, or a temporary difficulty that means that you might want the use of a piece of equipment for a short to medium time, we can accommodate this, and have items of equipment available for hire at cost effective rates.

To enquire about membership and our services, please call:

Falkirk 01324 630500 or Stirling 01786 449606

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Taxicard Booking Service

Dial-a-Journey operates the booking system for the Taxicard scheme on behalf of Falkirk, Stirling and Clackmannanshire Councils. This scheme is offered to members who cannot use conventional public transport, but who do not necessarily need the facilities that Dial-a-Journey can offer.
The Taxicard scheme compliments the need for accessible transport in so far as if a more ambulant member of the Dial-a-Journey scheme can use a taxi we will direct them in that way, thus freeing our vehicles for members who can only travel in their wheelchair.

Taxicard members are normally eligible to use Dial-a-Journey services in the event that they cannot get a taxi

How do I Join Taxicard
Customers who wish to join must contact the Council in the area they live and complete an application form that must be returned to them before they can join the scheme. 
On approval, customers then contact Dial-a-Journey to make their bookings. You can download the application form for each of the three Council areas below (Click on Council Name), applications must then be posted to relevant councils for approval.

Click On One ----- Stirling Council ----- Falkirk Council ----- Clackmannanshire Council ----- Click On One

How does the Taxicard scheme work
Eligible customers are allowed to make up to 12 single journey’s each week, which the Council subsidises.  The amount of this subsidy is half of the fare up to a maximum of £2 per journey.  For example of the fare is £1.80 the customer pays 90p.  If the fare is £5 the Council pay’s £2 and the customer pay’s £3

How do I book a journey
All customer’s must telephone the Taxicard Office, where a co-ordinator will take the booking and pass it on to the Taxi Company.  Normally this will be the Taxi Company of your choice depending on availability.

When can I book
There are 2 booking options:
You can book one or all of your bookings (up the maximum of 12) in advance by calling 01786 451414 between 9am – 4pm Monday to Friday or 9am to 12 noon on a Saturday.

Same Day Booking - If you need to book a taxi for the same day you want to travel, you can book between 9am and 10am Monday – Friday.  On the day bookings can only be made during these times to allow the individual taxi companies to make the necessary arrangements.  To use the same day service – call 01786 475011

What happens if I need to travel on the same day but can’t phone between 9 and 10am
Customers can still contact the Taxi company of their choice but will be required to pay the full fare.

What happens if I can’t get a wheelchair accessible taxi when I need it
Wheelchair customers can gain temporary membership of Dial-a-Journey to allow them to travel immediately by asking the co-ordinator.  You can then travel with Dial-a-Journey at the normal Dial-a-Journey fare.

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W.A.V.E.
(Wheelchair Accessible Vehicle Enterprises Ltd)]

To help Dial-a-Journey generate additional funds to give additional benefits to Dial-a-Journey customers, Wheelchair Accessible Vehicle Enterprises Ltd (W.A.V.E.) was formed by as a company that carries out commercial activities.

W.A.V.E. currently operates the Wee County Boarder service on behalf of Clackmannanshire Council, has caried out other private hire work for DAJ customers and the general public.

For the last 3 years we have provided transport for the International Wheelchair curling championships in Glasgow and Inverness. 

Through WAVE, We are able to provide transport that falls outwith our general charitable remit.

We have a range of vehicles available for you.  To enquire about prices and availability, please call 01786 475010

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